How do I lodge a complaint?

If you have any objections and wish to make a complaint about the services provided by Cofidis S.A. (joint stock company) Polish Branch, you can do this in one of the following ways:

  • by e-mail - by sending your correspondence to: reklamacje@cofidis.pl or by using the contact form on this website,
  • by telephone, at +48 22 340 80 00,
  • by post - by sending your correspondence to our head office address: Cofidis S.A. (joint stock company) Polish Branch ul. Domaniewska 39A,02-672 Warszawa

A correctly submitted complaint should include:

  • your full name and address for correspondence
  • your objections regarding the services provided by Cofidis S.A. (joint stock company) Polish Branch along with their detailed description
  • your expectations regarding the manner in which the complaint should be resolved

Response to a complaint

A response to your complaint will be provided on paper or by e-mail (if the complainant requests a response in this form).

The complaint will be answered without undue delay, no later than 30 days from the date of receipt. In particularly complex cases which do not allow processing of the complaint within the aforementioned time limit, the complainant will be informed of the reason for the delay and the circumstances that need to be determined for processing the case, and of the expected time limit for processing the complaint, which may not exceed 60 days from the date of receipt.

Disputes arising from complaints

Any disputes arising from the Agreement may be settled out of court, via the municipal or district consumer ombudsmen or via the Financial Ombudsman (Al. Jerozolimskie 87, 02-001 Warszawa; www.rf.gov.pl).

For consumer protection matters, the supervisory authority is the Office of Competition and Consumer Protection.

It is possible to resolve disputes between consumers and businesses out of court, electronically, through the European Union's online ODR platform. The platform allows for the assertion of claims arising from contracts offered online (in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC) concluded between consumers residing in the EU and EU-based businesses. The platform is available at: ec.europa.eu/consumers/odr/.